Zaya9 Privacy Policy — Your Data Is Secure

01 Introduction

Zaya9 is Bangladesh's trusted online gaming platform. We believe every player's privacy is a fundamental right. This Privacy Policy is designed to give you a clear understanding of what information Zaya9 collects, how it is used, and how it is kept secure.

Whether you transact via bKash, Nagad, or Rocket, play games, or contact support on our platform, protecting your data is our responsibility. Zaya9's Privacy Policy is built in accordance with international data protection standards.

This policy applies to the Zaya9 website, mobile app (if applicable), and all our digital services. If you disagree with any part of this policy, please stop using the platform and contact our support team.

02 What Information We Collect

Zaya9 only collects information that is genuinely necessary to provide its services. Collecting excessive data without reason is against our policy.

Information collected at registration:

• Full name (as per National ID)
• Mobile phone number
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Optional: Email address

Information collected during KYC verification:

• Copy of National ID or passport
• Selfie or photo (if required)
• Proof of address

Automatically collected information:

• IP address & device type
• Browser type and version
• Time spent on the platform and page visit history
• Gaming activity logs (bet history, win/loss records)
• Transaction date, time, and amount

03 How Your Information Is Used

Zaya9 uses your information strictly for defined purposes. Your data is never used beyond what it was collected for.

You can opt out of promotional communications at any time — just let our support team know.

04 Sharing Information with Third Parties

Zaya9 never sells your personal information or shares it with third parties for advertising. However, there are specific circumstances where sharing data becomes necessary:

• Payment Processor: Only the minimum necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Game Provider: Gaming session data may be shared with the relevant software provider for game operation purposes.
• Legal Authorities: We may be required to provide information in response to government directives or court orders under the laws of Bangladesh.
• Fraud Prevention: Information may be disclosed to relevant authorities in connection with money laundering or cybercrime investigations.

05 Cookies Policy

Zaya9 uses cookies to enhance your experience and maintain platform security. Cookies are small text files stored in your browser.

Cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics cookies: To understand which pages are used most — no personal identity is exposed.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

06 Data Protection Measures

Zaya9 uses industry-leading technology to protect your privacy. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transferred between your device and our servers is encrypted.
• Firewall & DDoS Protection: Advanced firewalls are active to block unauthorized access and cyber attacks.
• Two-Factor Authentication (2FA): An additional verification layer is available when logging into your account.
• Regular Security Audits: Independent third-party experts regularly audit our systems.
• Data Backup: Data backups are maintained across multiple secure locations.
• Restricted access: Only authorized staff can access specific data.

Please note — no platform can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

07 Your Rights

Under Zaya9's Privacy Policy, you have full control over your own data. Your rights include:

• Right to Know: To find out what information we hold about you, submit a request to our support team.
• Right to rectification: You can update any incorrect or outdated information.
• Right to erasure: After closing your account, you may request deletion of your data after a set period (unless legal obligations require otherwise).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can receive a copy of your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of your rights, please contact our support team. We typically respond within 7 business days.

08 Minor Protection

Zaya9 strictly prohibits anyone under 18 from using the platform. Protecting minors' data is our highest priority.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor will be closed immediately.
• Any data found to have been collected from a minor will be deleted immediately.
• Parents or guardians may report a minor's account to our support team.

09 Data Retention Period

Zaya9 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Up to 5 years, as required by financial regulations.
• KYC Documents: Minimum 3 years after account closure (legal obligation).
• Gaming Log: For up to 1 year for dispute resolution.
• Marketing information: Withdrawing consent will result in immediate deletion.

Once the retention period expires, data is securely and permanently deleted.

10 Privacy Policy Updates

Zaya9 reserves the right to update this Privacy Policy when necessary. In the event of changes:

• Registered members will be notified via SMS or in-app notification before any significant changes take effect.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any update will be considered acceptance of the revised policy.

Previous versions of the policy are available on request from our support team.

11 Privacy Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Support: Platform live chat (24/7 support available in Bangla)
• Response time: Usually within 1–3 business days

We take every request seriously and aim to resolve it as quickly as possible.